30-Day Money Back Guarantee


Nurofen for Children guarantee your satisfaction by offering a 30-day money back guarantee on the Nurofen for Children FeverSmart Temperature Monitor. We want our customers to be 100% satisfied with their experience and purchase.

This 30-day trial demonstrates our confidence in the quality of the Feversmart temperature monitor.

If you purchase the Feversmart Monitor but find it does not meet your expectations within 30 days of purchase, we will organise and pay for the return of the monitor.

Nurofen for Children will provide a refund of the full purchase amount to you. The return process is simple and easy



  1. purchase the Nurofen for Children FeverSmart Temperature Monitor between [01/02/2018] and [31/12/2018]; and
  2. compile the following required details:
  • full name;
  • Age;
  • residential street address (PO Box addresses not permitted);
  • telephone number;
  • email address;
  • the last four digits of your product barcode;
  • full receipt number; and
  • information on why the product does not meet your expectations; and
  1. contact our customer service team directly via our toll-free number 0800 40 30 30, if the line is busy we recommend sending the above details to inquiry@rb.com; and
  2. send the above details together with a copy of the original receipt to inquiry@rb.com



To be eligible for the guarantee, individuals must be New Zealand residents and over 18 years of age

Directors, managers and employees of the Reckitt Benckiser, any retail outlet participating in the consumer satisfaction guarantee (“Participating Retail Outlet”) or their related corporations or agencies, or any other company associated with the Reckitt Benckiser, and their immediate family members, are not eligible. “Immediate family” means spouse, ex-spouse, de-facto, parent, step parent, grandparent, step grandparent, uncle, aunt, niece, nephew, brother, sister, stepbrother, stepsister, son, daughter, stepson, stepdaughter or first cousin.

The consumer guarantee is valid within 30 days of purchase, commencing 12:01am AEST on 01/02/2018 and concludes at 11:59pm AEST on 31/06/2018.

Only one (1) claim is permitted per household (based on residential address). Multiple claims on the same Qualifying Purchase will not be accepted. Claimants must retain their original purchase receipts to verify their claim. Failure to provide this verification to Reckitt Benckiser upon request may, at the Reckitt Benckiser’s sole discretion, result in an invalid claim.

Incomplete, indecipherable or illegible claims, or claims that do not comply with these T&Cs, may be deemed invalid and will not be eligible for any refund, and the claimant will not receive a communication in this regard.

Guarantee does not apply to other Nurofen for Children products.

The consumer’s statutory rights are not affected by this guarantee.

Except for any liability that cannot be excluded by law, Reckitt Benckiser (including its officers, employees and agents) excludes all liability (including for negligence) for any:

  1. personal injury or death; or
  2. loss, expense or damage (including loss of opportunity) whether direct, indirect, special or consequential, arising in any way out of this promotion arising in any way out of any of the following:
  3. taking and/or use of a refund; or
  4. any technical difficulties or equipment malfunction (whether or not under Reckitt Benckiser’s control); or
  5. any theft, unauthorised access or third party interference; or
  6. any claim that is late, lost, altered, misdirected or damaged (whether or not after their receipt by Reckitt Benckiser) due to any reason beyond the reasonable control of Reckitt Benckiser; or
  7. any tax liability incurred by a claimant.

If for any reason any aspect of this promotion is not capable of running as planned for any reason, including (but not limited to) by reason of technical failures, tampering, unauthorised intervention, fraud or any cause beyond the control of Reckitt Benckiser which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, Reckitt Benckiser reserves the right, in its sole discretion, to the fullest extent permitted by law to cancel, terminate, modify or suspend the promotion, or invalidate any affected claims.

These T&Cs are governed by the laws of New Zealand and each entrant agrees to submit to the non-exclusive jurisdiction of the courts of New Zealand.

Reckitt Benckiser will collect personal information in order to conduct the promotion and may, for this purpose, disclose such information to third parties, including, but not limited to, suppliers and deliverers, and, as required, to Australian regulatory authorities. Entry is conditional on providing this information. By participating in this promotion, the claimant consents to the use of their personal information as described above. Entrants should direct any request to access, update or correct any personal information contained in a claim to Reckitt Benckiser’s Privacy Officer, Private Bag 93523, Takapuna, Auckland, 0740, New Zealand. All claims become the property of the Promoter. The Promoter will collect, handle and store your personal information in accordance with the Privacy Act 1988 (Cth) and Reckitt Benckiser’s Privacy Policy, available at http://www.nurofen.co.nz/privacy-policy/ If a claimant does not truthfully provide all requested personal information, the Promoter may determine the claimant is not eligible to claim.

If for any reason whatsoever beyond the reasonable control of Reckitt Benckiser this Promotion is not capable of running as planned, Reckitt Benckiser reserves the right in its sole discretion to take any action that may be available to it, and to cancel, terminate, modify or suspend the Promotion, unless to do so would be prohibited by law.

Reckitt Benckiser reserves the right to cancel, terminate, modify or suspend the Promotion or amend these terms and conditions, subject to any written directions under applicable law or from any regulatory authority.